We also value your feedback and suggestions — they help us continually improve the Restaurant Insurance Online experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, resources and information.
The Australian commercial insurance market has experienced a notable softening throughout the first half of 2026, characterized by competitive pricing and increased insurer capacity. This trend is largely attributed to improved insurer profitability post-COVID-19, stabilized reinsurance conditions, and a global capital surplus intensifying competition. - read more
Australia's foodservice industry is currently facing unprecedented challenges, with cafés, restaurants, and takeaway businesses experiencing the highest failure rates across all sectors. Recent data reveals that 10.4% of these establishments have closed over the past year, nearly double the national average of 5.4%. - read more
In a significant development for Australian small and medium-sized enterprises (SMEs), cyber insurance provider Cowbell has entered the Australian market, introducing 'Prime One,' a standalone cyber insurance policy underwritten by Zurich Australian Insurance Ltd. This collaboration aims to address the growing cyber risks faced by SMEs with annual turnovers of up to AUD 100 million. - read more
The Insurance Council of Australia (ICA) has raised concerns over the escalating insurance premiums faced by small businesses, attributing the increases to outdated liability laws, rising legal costs, and regulatory burdens. In a submission to the Parliamentary Joint Committee's inquiry into small business insurance, the ICA outlined a series of proposed reforms aimed at mitigating these cost pressures. - read more
Hospitality businesses in Perth are increasingly reviewing their insurance policies to manage rising operational costs and ensure comprehensive coverage. Factors such as escalating wages, tighter profit margins, and complex compliance requirements have prompted venues like bars, restaurants, cafés, and nightclubs to scrutinize their insurance arrangements more closely. - read more
Running a restaurant in Australia is both exciting and challenging. From crafting delightful dishes to ensuring an excellent dining experience, restaurant owners juggle multiple responsibilities daily. Amidst all these, securing adequate insurance coverage often takes a backseat, though it's crucial for the health of the business. - read more
In the bustling world of hospitality, restaurant owners face a unique set of challenges that can impact their financial stability. From unexpected kitchen mishaps to customer accidents, understanding the unique risks in the hospitality industry is crucial. These risks can lead to significant financial burdens if not properly managed. - read more
Running a restaurant in Australia is exciting and full of potential, but it's not without its legal challenges. From compliance with food safety standards to managing employee relations, restaurant owners must navigate a complex web of regulations and potential legal issues. Issues such as slip and fall accidents, supplier disputes, and licensing can all pose significant risks. - read more
Running a restaurant involves navigating a myriad of potential liabilities. From food safety issues to customer injuries on premises, the risks are numerous. In recent years, liability concerns have become even more pressing in the restaurant industry, as businesses face strict regulations and the potential for costly litigation. - read more
Running a restaurant in Australia comes with its own set of challenges, particularly when it comes to navigating legal risks. For restaurant owners, understanding these risks is crucial in safeguarding their businesses from potential financial hardships. - read more
Knowledgebase
Insurance Underwriter: An insurance company, a financial institution that sells insurance.
