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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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In the bustling world of hospitality, restaurant owners face a unique set of challenges that can impact their financial stability. From unexpected kitchen mishaps to customer accidents, understanding the unique risks in the hospitality industry is crucial. These risks can lead to significant financial burdens if not properly managed. - read more
Running a restaurant in Australia comes with its own set of unique challenges and risks. From busy kitchens to bustling dining areas, every corner of your establishment holds potential liability issues. Understanding these risks and how they can affect your business is crucial for safeguarding your investment. - read more
Running a restaurant in Australia is both exciting and challenging. From crafting delightful dishes to ensuring an excellent dining experience, restaurant owners juggle multiple responsibilities daily. Amidst all these, securing adequate insurance coverage often takes a backseat, though it's crucial for the health of the business. - read more
Running a restaurant involves navigating a myriad of potential liabilities. From food safety issues to customer injuries on premises, the risks are numerous. In recent years, liability concerns have become even more pressing in the restaurant industry, as businesses face strict regulations and the potential for costly litigation. - read more
In a recent ruling by the Australian Financial Complaints Authority (AFCA), a seafood distribution business has successfully claimed insurance for stock losses incurred during a week-long power outage. This case underscores the complexities surrounding insurance claims related to power failures and the importance of understanding policy exclusions. - read more
A café located near the Falls Creek alpine resort in Victoria has successfully claimed business interruption insurance after a landslide led to the closure of the main access road, significantly impacting its operations. This case sheds light on the intricacies of insurance claims related to natural disasters and the importance of understanding policy clauses. - read more
The Australian general insurance industry has reported an after-tax profit of $7.3 billion for the last financial year, marking its strongest performance in over a decade. This significant profit surge, driven by lower-than-expected catastrophe losses and robust investment returns, has sparked public concern over rising insurance premiums and the perceived fairness of pricing practices. - read more
The Australian hospitality industry has long been a cornerstone of the nation's economy, offering diverse experiences to both locals and tourists. However, recent challenges, including labour shortages and the need for skilled workers, have prompted the government to take proactive measures. In response, the Australian government, in partnership with Accommodation Australia, has unveiled 'eeger', a comprehensive platform designed to attract, train, and retain talent within the tourism, hospitality, and travel sectors. - read more
In the face of rising operational costs and labour shortages, the Australian hospitality industry is increasingly turning to technology to drive growth and enhance customer experiences. A recent report by Lightspeed highlights that nearly half (47%) of venue operators acknowledge the pivotal role of digital tools in improving operational efficiency. Additionally, 41% noted enhancements in customer service, attributing these improvements to the integration of technology that allows staff to focus more on service delivery. - read more
